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Tenant Information

Tenant Information

Applying for a property

When you’ve found the right property online or in our Office, you’ll need to complete a Tenancy Application Form. This can be done online via Form 1 or via Tenant Options. You’ll also need to provide 100 points of identification with your application. This can include; a driver’s licence, passport, birth certificate or even a utility bill addressed to you at your current address.


A rental bond is required as financial protection if there is a breach in a tenancy agreement. Your rental bond is lodged with Residential Bonds Online (RBO). RBO is a free, secure service that can be accessed at any time and on all internet based devices. With RBO there are no more queues or unnecessary delays – processing times are reduced making all bond transactions faster and easier. A bond is held with RBO as security against any property damage, undue wear and tear, or in the event there is money owing at the end of a tenancy. Once it is proven that all conditions of the tenancy have been met, the bond is refunded. The amount of bond payable is specified in a tenancy agreement.


Only the person / people included in your tenancy agreement are permitted to live at the property on a permanent basis. Should another person wish to move in (or out) you must notify Harcourts Copper Triangle Rentals in writing immediately. The prospective new tenant must be approved through the normal application process prior to moving in. An Additional Occupant form is also available from the Office.

Paying Rent

It’s your legal responsibility to pay rent to the Landlord in advance. Payments must reach us on or before the due date and include your three digit bank code. Harcourts Copper Triangle Rentals does not collect rent in cash at the office. Rent must be paid into our nominated trust account. If you have difficulty paying rent, please notify your Property Manager as soon as possible. If you fall into rent arrears, we are obligated to follow the procedures outlined in the Residential Tenancies Act to collect the rent on behalf of the landlord.

Routine Inspections

An ingoing inspection report is used to determine the condition of a property at the commencement of a tenancy. The report also ensures that a tenant is not held responsible for any damage at the end of a tenancy. You are asked to comment and provide additional notes, sign and return the document to our office within two weeks. The document will be filed with your Tenancy Agreement and can be used as evidence of the property condition at the commencement of a tenancy. Routine Inspections are made at regular intervals. We carry out these inspections to advise the landlord of the condition and care of their property and what, if any, maintenance is required. This is also a great opportunity for you to note any maintenance required at the property. Photos may be taken during the inspection.

Repairs and Maintenance via Maintenance Manager

If you notice a maintenance issue, it is important that you inform the Office as soon as possible. This must be done via the Maintenance Manager reporting application via your smartphone or android. Through this system, you can see the live status of any maintenance request you have submitted until it has been completed by a Trade Supplier. Any work that has been completed at a property can be verified within the application, with notes and photographs that are sent back to your property manager for further action if required. Please be aware that works carried out at the property by any person not approved under a work order from Harcourts Copper Triangle Rentals may result in you being liable to pay the account.

Maintenance Manager

Emergency Repair

Listed within your 'Welcome to Renting‘ booklet, you’ll see information on emergency repairs. We ask that you always try to contact the Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.

The legislation is specific about what constitutes an emergency repair and it's important that you know that if the problem is not deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. (eg. burst water service, broken toilet (where there is no other toilet), serious leak, serious electrical fault).

Ending a Tenancy and Leaving the Property

Contact your Property Manager to talk about legal requirements in relation to ending a tenancy, as written notice periods are required. Once the Property Manager has received, or issued, your 'Notice of Intention to Leave/Notice to Leave', they will contact you and explain requirements for handing over vacant possession. Once vacant possession is established (that is, all keys have been returned) a bond / final inspection can be completed.

Please note: Harcourts Copper Triangle Rentals cannot complete a bond / final Inspection until vacant possession has been established, and rent may be payable until all keys are returned. A bond can only be returned once it has been determined that all rent is paid as required, the property has been returned in its original condition as per the ingoing inspection report (excluding fair wear and tear) and all applicable invoices have been paid.

Breaking a Lease

Your tenancy agreement is a legally binding contract. Processes need to be when breaking any tenancy agreement. Please contact Harcourts Copper Triangle Rentals to inform them of your intention at which time we will forward a 'break lease form' with details of your obligations. The Office cannot advertise your property for rent until the 'break lease' form has been signed and returned. In accordance with the relevant Residential Tenancy Act, tenants are required to pay all costs incurred as outlined in the break lease form.

Tenants are required to pay rent and maintain the condition of the property (including gardens) until such time as a suitable replacement tenant is found ,approved and in the property. Standard tenant selection processes apply to all new applicants. You will be responsible for a break of lease fee and a portion of advertising costs in accordance with the Residential Tenancy Tribunal Guidelines.

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